Sympalog at the event "Erfolgreiches ContactCenter 2018"
Sympalog will participate as an exhibitor and solution provider in this year's event "Erfolgreiches Contactcenter", which takes place on November 6th, 2018 in Hanau. This year, the platform IVR 4.0 will be in the spotlight. Visitors can find out what the "IVR of the future" will be like and which features can already improve your customer contact today - thanks to the latest technologies.
Improved speech recognition for example allows for more natural dialogs avoiding endlessly nested menus and thus enabling the callers to act intuitively. Integrating CRM systems or omnichannel platforms makes dialogs smarter permitting the callers to reach their destination faster. Artificial intelligence and Internet-of-Things (IoT) can automate even more transactions.